1. Return Period
You have [30/60] days from the date of purchase to initiate a return for a refund or exchange. After this period, we cannot guarantee a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- The item must be in its original condition, unused, and free of any signs of wear.
- The item must be returned in its original packaging, including all accessories, manuals, and documentation.
- Proof of purchase (receipt or order confirmation) must be provided.
3. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Clearance or sale items (unless otherwise stated)
- Used instruments or products that show signs of wear or damage
4. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at [insert email/phone number] to inform us of your return. Please provide your order number and details about the item you wish to return.
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Receive Instructions: Our team will provide you with instructions on how to proceed with the return, including any necessary return authorization.
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Package the Item: Securely package the item, including all original packaging and accessories, and ship it back to us. You may be responsible for the return shipping costs unless the item is defective or incorrect.
5. Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow [5-10] business days for the refund to reflect in your account.
